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RETURN POLICY

RETURN ELIGIBILITY

  • You have a 30-day window to return or exchange your items, no matter how much you've worn them. If you are not entirely satisfied with your purchase for any reason at all, we're here to help.
  • Items sent back to us without first requesting a return will not be accepted.
  • Products must be returned in packaging that maintains the integrity of the product; products damaged due to poor packaging will not be refunded.
  • You can always contact us for any return question at info@alteregorunning.com.

RETURN PROCESS

  1. Self-Service Returns: Start your return by visiting our returns portal. Follow the instructions provided for a quick and easy return process.
  2. Ship the Item: Once approved, return the item as instructed.
  3. Email Assistance: If you need further help, contact us at info@alteregorunning.com with your order details (email is available as a last resort).

RETURN ELIGIBILITY

Return Shipping

We're here to help with your return shipping. Just a reminder, the original shipping fees aren't refundable.

RETURN YOUR PACKAGE ᐳ

REFUNDS

  1. Inspection: Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
  2. Refund Processing: Approved refunds will automatically be applied to your original payment method within a few days.

EXCHANGES

For exchanges, please use the return process through our returns portal. Once we receive your returned item, we will send the replacement if available.

LATE OR MISSING REFUNDS

If you haven't received a refund yet:

  • Check your bank account.
  • Contact your credit card company (it may take time before your refund is officially posted).
  • If still unresolved, contact us at info@alteregorunning.com .

RETURNS AND EXCHANGES

Return Your Package Here

Would you like to return your package? Begin the process by clicking the button below.

RETURN YOUR PACKAGE ᐳ

FAQ

Your Questions, Answered

Before reaching out by email, check out our FAQ's where many of your questions are already answered.

We're so sorry to hear about the hat not working out! Here's a link that allows you to return the hat completely, or trade it out for a different item.
https://returns.alteregorunning.com/#/

You can't cancel an order directly through this chat, but please email info@alteregorunning.com as quickly as possible to catch your order before it ships out!

You can check the tracking number you received in your email for further information, or email info@alteregorunning.com if you are having trouble accessing information, or have problems with your order.

You can't change your shipping address on an order directly through this chat, so please email info@alteregorunning.com as quickly as possible to catch your order before it ships out!

We're so sorry to hear about this! I assure you this isn't up to our standards. You can process a return or exchange here:
https://returns.alteregorunning.com/#/

We do make custom hats! We have a minimum order of 100 hats. If you would still like to proceed, you can email custom@alteregorunning.com for more information!

Alter Ego Running hats are simple and easy to clean and maintain. After sweating in your hat, thoroughly hand rinse it in cold or warm (e.g. - run it under a faucet or hose) and hang dry. Avoid using fabric softeners or bleach, as these can damage the materials. Do not use a washing machine. Following these instructions will help your hat stay in good condition.

You can sign up to be notified HERE when applications open for the 2026 team! Applications open fall of 2025 and everyone is welcome to apply! You'll get a specialized welcome gift package, exclusive perks, and you get the opportunity to build relationships with your community through team challenges, virtual races, and social media!