Shipping policy

All orders are processed within 1 to 3 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped. 

Please note that potential delays may occur due to a high volume of orders or postal service issues that are outside of Alter Ego Running's control.

Domestic shipping rates and estimates

For calculated shipping rates: Shipping charges for your order will be calculated and displayed at checkout. 

International shipping

We offer international shipping.  Shipping charges for your order will be calculated and displayed at checkout. 

Your order may be subject to import duties and taxes (including VAT), which are incurred once a shipment reaches your destination country. Alter Ego Running is not responsible for these charges if they are applied and are your responsibility as the customer.

How do I check the status of my order?

When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow 48 hours for the tracking information to become available. 

If you haven’t received your order within 2 days of receiving your shipping confirmation email, please contact us at info@alteregorunning.com with your name and order number, and we will look into it for you.

Shipping to P.O. boxes

Please note that some carriers have limitations around shipping to P.O. Boxes. If one of our carriers falls into this group, we will communicate it to you appropriately.

Refunds, returns, and exchanges 

We accept returns up to 30 days after delivery for any reason that you're not fully satisfied with your purchase. 

In the event that your order arrives damaged in any way, please email us as soon as possible at info@alteregorunning.com with your order number and a photo of the item’s condition. We address these on a case-by-case basis, but will try our best to work towards a satisfactory solution.

You can find a full description of our return policy here or to start a return, click here to begin the return process.

If you have any further questions, please don't hesitate to contact us at info@alteregorunning.com.