We have a 30-day return policy for any reason, which means you have 30 days after receiving your item to request a return with no questions asked.  If you are not entirely satisfied with your purchase for any reason at all, we're here to help.

To be eligible for a return, you’ll need the receipt or proof of purchase.

To start a return, you can contact us at returns@alteregorunning.com and we’ll send you a free return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.  Products must be returned in packaging that maintains the integrity of the product; products damaged due to poor packaging will not be refunded.  Shipping costs on the original order are non-refundable. 

You can always contact us for any return question at returns@alteregorunning.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and make a separate purchase for the new item.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.